📚 Return, Refund & Cancellation Policy
1. Overview
At Priya Kumar, we strive to ensure that you have a seamless and satisfying shopping experience. This Return, Refund & Cancellation Policy outlines the conditions under which returns, refunds, or cancellations may be accepted.
2. Cancellation Policy
- Orders can be cancelled only within the same day of placing the order, before they are processed or shipped.
- Once the order is processed or shipped, cancellation requests will not be accepted.
- To request a cancellation, please contact our support team with your Order ID.
3. Return Policy (Physical Books)
We accept returns only under the following conditions:
✅ Eligible for Return:
- Book received is damaged, defective, or misprinted
- Incorrect book/title delivered
- Pages missing or binding issues
👉 Return request must be raised within 48 hours of delivery.
❌ Not Eligible for Return:
- Change of mind after purchase
- Minor wear due to shipping (without functional damage)
- Books that have been used, read, or tampered with
- Missing original packaging or invoice
👉 Many bookstores restrict returns only to damaged/incorrect items and not for preference-based reasons
4. Return Process
To initiate a return:
- Email us at [priya@priya-kumar.com] with:
- Order ID
- Issue description
- Clear images / unboxing video (if applicable)
- Our team will verify your request.
- Once approved:
- Reverse pickup will be arranged OR
- You may be asked to ship the item back
5. Refund Policy
- Refunds are processed only after inspection of the returned product
- Approved refunds will be credited within 5–7 business days to the original payment method
- Shipping charges (if any) are non-refundable, unless the error is from our side
6. Replacement Policy
- Replacement will be provided subject to stock availability
- If replacement is not available, a full refund will be issued
7. Digital Products (E-books, Courses, Downloads)
- All digital products are non-returnable and non-refundable once delivered
- No cancellations are allowed after successful purchase
👉 This is standard practice since digital products are instantly accessible
8. Damaged / Incorrect Orders
- Report within 24–48 hours of delivery
- Provide clear photo/video proof
- Claims without proof may not be accepted
9. Contact Information
For any queries related to returns or refunds, contact us at:
📧 Email: [priya@priya-kumar.com]
📞 Phone: [+91 9967734215]
10. Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.
🔥 Optional (Recommended for WooCommerce Conversion)
If you want higher trust + fewer disputes, add this line:
👉 “We follow a No Questions Asked Replacement policy for damaged or incorrect books within 48 hours.”
If you want, I can customize this exactly to your business model (like only digital books, COD rules, international shipping, or stricter policies for fraud prevention).
